Morrisons Braintree

Morrisons Storefront

Rayne Road, Braintree, Braintree, CM7 2QP, United Kingdom

We Can Connect you now Morrisons

Calls to 0843 numbers cost 7p per minute plus your network access charge.

About Morrisons

Morrison supermarket is listed among the top five chains of supermarkets in the United Kingdom. Morrison has more than 490 stores in the UK and their head office is located in Bradford, England. Because of the large number of stores, all grievances should be reported to the nearest/respective store’s administration. If the store’s administration is incapable of handling the problem or if the customer is unsatisfied with the way his/her complaint was solved, they can contact the head office’s customer service

Reasons for calling the head office include a complaint against a store manager, failed/substandard reply to a complaint from a store, or problems related to the shopping card. Morrison supermarket provides three ways to contact the head office; through email, phone or mail. All complaints and/or suggestions to the head office are addressed to the customer service department.

Morrisons Complaints

The Morrison’s customer service manages both complain and general enquiries. If you have
any issue they will guide you on what direction to follow. General enquiries take a
short time to process depending on their nature. Most of the general enquiries involve
the customer service redirecting you to the department which is concerned with your
request. The amount of time taken by the particular department to give you a reply is
independent of the 28 working days taken by the customer services.

The nature of some issues can only be solved in the head office. If you are frustrated by a store manager, there is little or no chance that the same manager can help solve your case. This is a good situation where you contact the head office directly without
involving the store manager. When a store declines to give you feedback; willingly or unwillingly, concerning your enquiry you need to report to the head office’s customer service to get your complaint resolved.

Escalating your Morrisons complaint

All complaints raised in the stores should take less than 5 working days to process and
get a reply. If the Braintree store does not give a reply to the customer, it means that
they are unwilling or the issue is above their control. The customer is then encouraged to communicate the issue to the head office. The customer may call the head office. You can also send an email to or write a mail to ‘Wm Morrison Supermarket PLC, Hilmore House, Gain Lane, Bradford, BD3 7DL, United Kingdom. After contacting the head office, the customer should wait for less than 28 working days to get a reply regarding their problem.


Morrisons Departments

Calls to 0843 numbers cost 7p per minute plus your network access charge.

Contact Details
Head Office Hilmore House, 71, Gain Ln, Bradford BD3 7DL
Phone Number 08435072922
Official website
Contact Page


Head Office Opening Hours

Days Open Closed
Monday 6:00 23:00
Tuesday 6:00 23:00
Wednesday 6:00 23:00
Thursday 6:00 23:00
Friday 6:00 23:00
Saturday 6:00 23:00
Sunday 6:00 23:00